Order Information

Ordering Information
How to Order

Ordering Information.

Order Tracking
Shipping Costs
APO Orders
International Orders
Holiday Shipping
Video / DVD Formats & Regions
Ordering Methods
Mailing Address
Email
Privacy
Return Policy
Security
Shipping/Backorders
Taxes


Order Tracking

To track the status of your order:

 

You will need to supply Last Name and Order reference number. The order reference # is automatically emailed to you on completion of order.

Security

The shopping cart server uses a Thawte SSL Web Server Certificate which secures information by encrypting all data to and from the store (the strongest form of browser security). You can feel confident in knowing we take the security of your personal information very seriously. In fact, we believe entering your credit card information on our site is safer than giving it to a retail store or restaurant.

You can check the Thawte SSL Web Server Certificate once you enter the shopping cart by clicking on the Thawte logo. The name is One World Distribution Inc. - see Mailing Address. Your credit card statement will reflect a charge from "Active Videos". If you would like to read more about Thawte certificates, please follow this link

Most consumers are unaware that it is statistically safer to use your credit card over the Internet than in traditional stores and restaurants. These businesses use a multiple copy sales draft, which requires your signature. The employee now has access to not only your credit card number but signature as well. Internet transactions are performed electronically without a multiple copy sales draft making your purchase safer.

According to CNN, "The prevalent opinion ... is that online credit card use is actually no riskier for consumers than traditional 'low-tech' transactions." You should feel as safe as you would using a credit card in a store or restaurant, if not more so.

Our servers use a combination of firewall, intrusion detection software and password protection designed to protect against unauthorized entry and loss, theft, or misuse of personal information. We have a dedicated firewall appliance and our servers are routinely scanned by ControlScan.

Privacy

Centralhome.com in association with Active Videos is strongly committed to respecting the privacy of our customers. We won't share your information with any person, company or organization or use your personal information for any reason other than our ordering process and to contact you if there is a problem or question with your order.

Our Privacy Policy

Domestic Shipping

All orders normally ship within 24 hours (business days) from the time you place your order.

The cost for shipping is calculated based on the shipping method you choose, the size and weight of your package(s), the destination, and the number of individual products you order. Your available shipping options will be presented in your shopping cart prior to submitting your final order.

For your reference, here are some rough estimates of shipping one DVD using the least expensive method: Standard Domestic (US) Shipping is approximately $5.00. Please note that shipping costs per item decrease as more items are ordered.

UPS Next Day, 2-Day and 3-Day orders must be placed by 1:00 p.m. Central Time and USPS Express by 12:30 p.m. Central Time to ship the same day, Monday through Friday only (no weekend pick-up or delivery). For Overnight orders, if your item is out of stock, we will email or call you promptly. We will otherwise only email you if we are unable to ship within one week.

We strive to have all items in stock at all times. If mailing in your order with a personal check, your order may be held for your check to clear.

International Orders

All international orders are sent via the US Postal Service. The cost for shipping is calculated based on the shipping method you choose, the destination country, the size and weight of your package(s), and the number of individual products you order. Your available shipping options will be presented in your shopping cart prior to submitting your final order. For your reference, here are some rough estimates of shipping one DVD using the least expensive method: Standard Shipping to Canada is usually $9.00 and higher. Standard International Shipping is usually $13.00 and higher. Please note that shipping costs per item decrease as more items are ordered.

If mailing in your order with a personal check, your order may be held for your check to clear. We will otherwise only email you if we are unable to ship within one week. We strive to have all items in stock at all times.

Any customs, duties and/or taxes that apply upon receipt of the order are the responsibility of the customer.

APO Orders

We do ship to APO addresses and the shipping rates are the same as our domestic rates. These packages can be delivered via USPS First Class or Priority Mail (2 or more items). You simply enter APO as the city and select the appropriate Armed Forces designation from our pull-down US/Canadian State/Province menu.

Very Important – be sure to select USA as the Country also on any military shipping address. If you do not select USA as the Country in your shipping information, the system will charge International Shipping on the order.

If billing and shipping addresses are exactly the same, complete the billing info and click on the box next to "Check here to deliver to the billing address" and skip this section. Scroll to the bottom of the page to continue.

If shipping somewhere other than the credit card billing address, complete the billing and then type in the specific shipping information also. Do not click the box mentioned above because it will overwrite the information you’ve entered into the billing information section.

Holiday Shipping

To assure delivery by Christmas, place your order by the following cut-off times (Domestic U.S. orders only):

Video / DVD Formats & Regions

Video formats contained on our site are VHS NTSC format only.

We do not carry PAL or SECAM for those customers outside of North America that require this format. However, many non-US VCRs are dual format and will play the NTSC format. Check your manual for this feature.

All DVDs for purchase on our site will be designated either All Region or Region 1. All Region are not specific to any one region, and can be played on all DVD players in the US or abroad. Region 1 will work with North American DVD players only. Though again, many DVD players are multi-format. Check your manual for this feature.

Some UK and European VCRs are dual format and will play both NTSC and PAL videos. Please check your manual before ordering.

World video formats sorted by country.

Join our growing family of happy international customers:

  • Afghanistan
  • American Samoa
  • Anguilla Islands
  • Antigua
  • Aruba
  • Austria
  • Australia
  • Azerbaijan
  • Bahamas
  • Bahrain
  • Bangladesh
  • Barbados
  • Belgium
  • Belize
  • Bermuda
  • Bolivia
  • Bosnia
  • Botswana
  • Brazil
  • British Virgin Islands
  • Canada
  • Cayman Islands
  • Chile
  • China, Peoples Republic of
  • Columbia
  • Croatia
  • Cyprus
  • Czech Republic
  • Denmark
  • Dominican Republic
  • Ecuador
  • Egypt
  • El Salvador
  • England
  • Estonia
  • Faroe Islands
  • Fiji
  • Finland
  • France
  • French Guiana
  • Germany
  • Ghana
  • Gibraltar
  • Greece
  • Greenland
  • Grenada
  • Guadeloupe
  • Guam
  • Guatemala
  • Haiti
  • Honduras
  • Hong Kong
  • Hungary
  • Iceland
  • India
  • Indonesia
  • Iran
  • Iraq
  • Ireland
  • Israel
  • Italy
  • Jamaica
  • Japan
  • Jordan
  • Kazakhstan
  • Kuwait
  • Latvia
  • Lebanon
  • Luxembourg
  • Macau
  • Macedonia
  • Malaysia
  • Malta
  • Mauritius
  • Mexico
  • Morocco
  • Nambia
  • Netherlands
  • Netherlands Antilles
  • New Caledonia
  • New Zealand
  • Niger
  • Nigeria
  • Northern Mariana Islands
  • Norway
  • Oman
  • Pakistan
  • Panama
  • Papua New Guinea
  • Paraguay
  • Peru
  • Philippines
  • Poland
  • Portugal
  • Puerto Rico
  • Qatar
  • Reunion
  • Romania
  • Russia
  • Saudi Arabia
  • Singapore
  • Slovak Republic
  • Slovenia
  • South Africa
  • South Korea
  • Spain
  • Sri Lanka
  • St. Kitts
  • St. Lucia
  • St. Vincent Grenadines
  • Sweden
  • Switzerland
  • Taiwan
  • Thailand
  • Trinidad Tobago
  • Turkey
  • Turks Caicos Islands
  • United Arab Emirates
  • United Kingdom
  • United States of America
  • Uruguay
  • US Virgin Islands
  • Vatican City State
  • Venezuela
  • Vietnam
  • Yugoslavia

Ordering Methods

Internet:

  • You can order via our secure internet server with your major credit or debit card. Just add the items you want to your shopping cart, and follow the instructions provided.

Check or Money Order:

  • If you'd prefer to send a check or money order or your credit/debit card number, just add the item(s) you want to your shopping cart. In the Billing area, change the Payment Type: Credit/Debit Card, Other (Fax or Mail) drop down box from it's default 'credit card/debit card' to 'Other (Fax or Mail)'. You can then print the order form, or copy down the relevant information to include with your check/MO.
  • Please include your email address and/or phone number in the event we need to contact you with questions or information about your order.
  • Make your check payable to "One World Distribution". See our mailing address below. If mailing in your order with a check, your order may be held for your check to clear.

Fax:

  • You can fax your order by adding the item(s) you wish to purchase to your shopping cart, and then either print the order form or copy down the relevant information and include it in your fax. Don't forget to include your credit or debit card number, along with the expiration date.
  • Please include your email address and/or phone number in the event we need to contact you with questions. See our fax number below.

Phone Order:

  • You can phone in your order using a major credit or debit card. See our phone number below.

Purchase Orders:

  • We accept Purchase Orders from U.S. and Canadian Schools, Libraries, Hospitals, etc., via mail or fax.

Mailing Address:

Make checks and money orders payable to:

Active Videos

Phone:

Customer Orders & Information
Mon – Fri 7:00am – 9:00pm CT
Saturday 7:00am – 3:00pm CT
Sunday Closed

For order inquiries email: . See our FAQ.

Email addresses:
Order Inquiries:
Customer service: customer service subject = customer service

Email

If you can not email us, please use our online contact form.

See our contact page for all email addresses.

Return Policy

We do not accept returns of opened items due to the nature of the products we sell and anti-piracy concerns. You may return unopened items within 30 days of receipt of your order (or gift) for a credit or refund of the cost of the items. Shipping is not refundable. Insurance or tracking is advised. A credit will appear on your statement within one to two billing cycles, or if you paid by check or money order, you will receive a refund check in the mail within one to two months. If an item is returned damaged no credit will be issued, so please use appropriate packing material. Please include your packing slip and return unopened items only to:

Active Videos Returns
1

If you receive a defective or damaged video please do not return it. Instead email us for replacement instructions at customercare@activevideos.com.

We want our customers happy, so if you have a problem or complaint with something you've ordered from us, please contact us and we will do our best to resolve your specific problem.

See our FAQ.

Zero liability

Shop the Web without the worry - offsite link.

CNNMoney - Worry-free Web shopping

Visa USA - Should someone steal your card number while you're shopping, online or off, you're protected. You pay nothing for their fraudulent activity.

Mastercard USA - Receive the benefit of not being liable in the event of the unauthorized use of your U.S.- issued MasterCard. As a MasterCard cardholder, coverage extends to purchases made in a store, over the telephone, or on the Web.

Mastercard Canada - Your MasterCard® comes with Zero Liability. So you have peace of mind that you won't have to pay for unauthorized purchases. On the Web. Or anywhere else. You're always secure.

Shipping/Backorders

Normally all orders ship within 24 hours from the time your order is received, Monday through Friday, excluding holidays. If an item is backordered, and it is determined it will take more than one week for shipment to go out, we will notify you. If mailing in your order with a personal check, your order may be held for your check to clear.

Taxes

Because of our presence in these states, orders with a shipping address in Texas will be charged 6.75% sales tax and in South Dakota will be charged 6% sales tax.

Canada and International orders - Any customs, duties, taxes or brokerage that apply upon delivery of the order are the sole responsibility of the customer.

Miscellaneous

Gift wrapping is available - fully integrated in shopping cart.

No medical advice - see our Terms of Use/disclaimer page.

Any questions at all?  Please don't hesitate to contact us! subject = Contact us

 

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